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For that reason, site selection consultant Robert Engel, principal with Engel Picasso (Albuquerque, NM), believes that ultimately the cost per sale is higher with fully automated systems than with live agents. He says the Web self-service model helped kill the dot-coms because customers had no personal connection, hence no loyalty to those firms.

It depends. It is something that an organization has to examine carefully. Of the three incidents we discussed at the beginning of this article, two of the companies retained the customer and one did not. My associate continues to fly the airline that gave her the filthy car seat, and I continue to do business with the large on-line bookseller. The rental car company lost a customer for good.

But the differences were largely settled at a meeting in December that was attended by representatives of both groups, said Don Mead, co-chairman of MPEG's ad hoc group on digital cinema. Based on the SMPTE folks who attended the meeting, we're convinced we can work together on a standard,” said Mead.

The Purchasing Manager's Index dropped to 43.7 in December from 47.7 in November, well below the 50 dividing line between expansion or contraction. The last time the index fell so sharply was in April 1991 when the PMI hit 42.9, said Ore.

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For that reason, site selection consultant Robert Engel, principal with Engel Picasso (Albuquerque, NM), believes that ultimately the cost per sale is higher with fully automated systems than with live agents. He says the Web self-service model helped kill the dot-coms because customers had no personal connection, hence no loyalty to those firms.

It depends. It is something that an organization has to examine carefully. Of the three incidents we discussed at the beginning of this article, two of the companies retained the customer and one did not. My associate continues to fly the airline that gave her the filthy car seat, and I continue to do business with the large on-line bookseller. The rental car company lost a customer for good.

But the differences were largely settled at a meeting in December that was attended by representatives of both groups, said Don Mead, co-chairman of MPEG's ad hoc group on digital cinema. Based on the SMPTE folks who attended the meeting, we're convinced we can work together on a standard,” said Mead.

The Purchasing Manager's Index dropped to 43.7 in December from 47.7 in November, well below the 50 dividing line between expansion or contraction. The last time the index fell so sharply was in April 1991 when the PMI hit 42.9, said Ore.

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  • Barbara Jorgensen is community editor at EBN, an EE Times sister site. This article was originally published on EBN.com.

    Signal and power integrity – simplified (second edition)

    Even conservative states like Idaho are happily implementing DNC requirements. On January 2, 2001, residents began paying $10 to have their names placed on the state's DNC registry for up to three years. Telemarketers will be banned from calling Idahoans on it beginning May 2, 2001.

    Micron Technology
  • Signal and power integrity – simplified (second edition)

    Even conservative states like Idaho are happily implementing DNC requirements. On January 2, 2001, residents began paying $10 to have their names placed on the state's DNC registry for up to three years. Telemarketers will be banned from calling Idahoans on it beginning May 2, 2001.

    Hello Direct also offers a slightly heavy but highly durable wireless, on-the-head headset called the XLT, which lets call center managers and supervisors roam between 100 and 200 feet from the telephone. It comes with a battery that plugs into a recharger base and into your phone system. You dock the headset in the base and listen for a synchronization beep, then press the learn” button to have the headset automatically configure to your phone. This process was very quick to administer. The base also allows you to control the volume of the caller's voice.

    Linx Technologies
  • Even conservative states like Idaho are happily implementing DNC requirements. On January 2, 2001, residents began paying $10 to have their names placed on the state's DNC registry for up to three years. Telemarketers will be banned from calling Idahoans on it beginning May 2, 2001.

    Hello Direct also offers a slightly heavy but highly durable wireless, on-the-head headset called the XLT, which lets call center managers and supervisors roam between 100 and 200 feet from the telephone. It comes with a battery that plugs into a recharger base and into your phone system. You dock the headset in the base and listen for a synchronization beep, then press the learn” button to have the headset automatically configure to your phone. This process was very quick to administer. The base also allows you to control the volume of the caller's voice.

    Consequently, many city and state agencies will no longer try to attract outbound call centers except in higher-unemployment rural areas. Even there these agencies and communities also want full-time employment. For example, Oklahoma's Quality Jobs Program incentives plan, which reimburses up to 5% on payroll up to 10 years and for 5% in higher-unemployment areas, is for companies that have a full-time payroll of at least $2.5 million annually.

    MACOM Technology Solutions