You can also schedule recordings withRacal Recorders’ (Herndon, VA)Agent Quality Management suite and you can choose between two different recording servers depending on how manyagents you need to record. TheMirra Voice Recording Server records up to 32 channels simultaneously andWordnet Digital Communications Recorder records up to 128 channels simultaneously. Racal’sRules Recording software allows you to schedule recordings for individual agents and groups of agents.

In addition to the Nokia pact, IBM announced that the Voice Technology Initiative for Mobile Enterprise Solutions (VoiceTimes) has released its first specification for the design of digital recording and mobile devices that use deferred speech recognition. The specification provides developers a standard interface for implementing voice in mobile enterprise environments.

NEWPORT, Wales–Trikon Technologies Inc. here today reported its first profits from semiconductor equipment sales in nearly two years. The supplier of etch and deposition gear posted a net income of $4.2 million on sales of $13.2 million for the third quarter, ended Sept. 30, compared to a net loss of $5.6 million on sales of $4.5 million last year.