Qfiniti lets you refer to a single screen to determine when the software starts and stops storing conversations and sequences of screens. For example, you can create rules that trigger screen captures when an agent receives an e-mail message.

You should look at ways to reduce turnover. This might include paying higher wages, offering better benefits and more attractive facilities, including amenities, or enhancing training and incentives.

The Korean memory maker will release details of the part Tuesday (May 28) , making it the first company to publicly launch what is expected to become a next-generation mainstream DRAM. IBM Corp. has already developed a memory interface for an earlier version of the part — a 2.5-volt, 128-Mbit DDR-II prototype — and completed early system-level evaluations.